Course Overview

What we Cover:

• Core Coaching Principles:
  • Non-judgmental, non-directional coaching
  • Belief that the coachee holds the answers
• Key Coaching Skills:
  • Open questions (What, How)
  • Active listening and the 80/20 rule
  • Goal setting using SMART techniques
• Structured Coaching Models:
  • The GROW Model (Goal, Reality, Options, Will)
• Practical Application:
  • Breakout groups and role-playing exercises

The challenges:

• Overcoming the urge to provide solutions or advice
• Moving from “listening to respond” to “listening to understand.”
• Addressing resistance or unclear goals from the coachee
• Developing trust and creating an open, supportive environment

The Barriers:

• Misunderstanding what coaching is (confusing it with mentoring or consulting)
• Asking closed or leading questions
• Struggling with judgment or believing there’s a “right” answer
• Difficulty setting clear, actionable goals

Learning Outcomes:

By the end of this workshop, participants will be able to:

• Explain what coaching is and its role in professional and personal development
• Use core coaching techniques, such as open questions and active listening
• Apply the GROW model to guide coaching conversations effectively
• Set SMART goals to ensure progress and accountability
• Avoid common pitfalls, such as giving advice or using judgmental language
• Build confidence and trust in facilitating coaching conversations

Business Benefits:

• Develop a coaching culture that empowers employees to find their own solutions
• Improve leadership skills and communication across teams
• Increase productivity and accountability through clear goal setting
• Foster stronger relationships by enhancing active listening and trust-building
• Enable employees to navigate challenges with confidence and self-awareness

Prerequisites: No Prerequisite knowledge is required to be successful in this course

Advanced Preparation: No advanced preparation is required

Program Level: Basic

Delivery Method: Group Internet Based