Executive Level Challenging Conversations
Challenging conversations at the executive level can significantly impact an organization’s performance, team dynamics, and individual careers. Navigating these conversations requires a delicate balance of communication skills, emotional intelligence, and strategic thinking.
This session featuring Susana Serrano-Davey, an experienced CFO, executive coach, and mentor with GrowCFO, aims to equip participants with a practical framework and valuable insights to handle difficult discussions effectively, ultimately strengthening their leadership capabilities and contributing to the overall success of their organizations.
Highlights:
- Susana Serrano-Davey emphasizes the interactive nature of the session and encourages participants to share their locations and the challenging conversations they are hesitant to have.
- Susana introduces the “CLEAR” method, which stands for Confront your fears, Look at their perspective, Evaluate your value, Act and speak, and Reflect and release.
- Participants share their experiences and perspectives on difficult conversations, such as performance issues, providing honest feedback, and confrontations.
- Susana shares personal stories and examples to illustrate the importance of acknowledging fears, understanding the other person’s viewpoint, and recognizing one’s own value and expertise.
- The discussion highlights the significance of creating the right environment for meaningful conversations, balancing positive and constructive feedback, and learning from both successful and unsuccessful interactions.
- Participants actively engage in the session, sharing their key takeaways, which include the importance of timely resolution, regular feedback, and applying the principles in both professional and personal life.
- Susana invites participants to sign up for a book draw and mentions her website as a resource for further exploration of the topics covered.
Responses